IT Help Desk Technician
University of Toronto
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Using MS Word and Excel, and MS teams for reports.
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Managing data with postgreSQL.
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Troubleshoot in Windows and MacOS for problems in wireless printing, school Wi-Fi connection, and general PC problems.
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Helped various numbers of university student and staff to make their PCs run smoothly.
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Reviewed customer tickets from Innis College students and staff, ensuring hardware supplies for daily needs.
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Fixed multiple problems with printers and FOB readers.
Skills: MS Office, SQL, R, Python, communication skills, multi-tasking